Delivery

Effective from: 1.10.2025

 

How quickly do we ship?

Items marked “In stock” are usually prepared for shipment the same or the next working day. When placing an order, we display the estimated delivery date.

 

Delivery methods and personal pickup

• Delivery to your address via contractual partners (e.g. Pošta Slovenije).
• Personal pickup: Industrijska cesta 7a, 5000 Nova Gorica (Mon–Fri 08:00–12:00 and 13:00–16:00).

 

Delivery costs and cash on delivery

The delivery cost is clearly shown in the cart. 

 

Shipment tracking and safe delivery

After dispatch, you will receive an e-mail with tracking information. Upon receipt, please check the external condition of the parcel; in the event of visible damage, request a report from the delivery service and send it to us. We pack products with secure protection – for laptops and monitors, we additionally protect the edges and the screen.

 

Incomplete or incorrect delivery

If something is missing from the package or you received the wrong item, please write to us at prodaja@pocenipc.com – we will resolve it quickly (no later than within a few working days).

 

Eco take-back of old equipment (1 : 1)

When purchasing a new/refurbished device, you may hand over an old equivalent device free of charge – upon delivery or during personal pickup. For more information, visit the page “Environmental responsibility”