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Terms of business

The general terms of the trade are drawn up in accordance with the Consumer Protection Act (ZVPot) and deal with the operation of the trade, user’s rights and business relationship between the provider (Insis d.o.o.) and buyer (you). The trade is managed by Insis d.o.o.

Payment methods

  • With cash upon takeover at our warehouse
  • Payment on delivery
  • Payment to a transactional account. Get more information on the page with the description of Payment methods

Prices

All prices are in euros and include value-added tax. The provider reserves the right to change prices on a daily basis.
The sales contract between the provider and the buyer is concluded at the moment when the provider confirms the order (the buyer receives an e-mail message regarding the status of the order: In process). From this point on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Buying procedure

With the first purchase, the visitor receives a user name and password (they register) and agrees to the terms of business.
The user name and password unambiguously determine and connect the user with the entered data.

We notify you by e-mail that your registration and the order for your first purchase have been successful. We also inform you by e-mail about all further steps until the order is dispatched.

If you already have a password, then your first purchase is already behind you, so you can log in and start shopping.

1. Order accepted: After placing the order, the buyer receives a confirmation e-mail that the order has been accepted and the summary of the order. At this stage, the buyer has the option to cancel the order within one hour. Comprehensive information on the status and content of the order is always available to the buyer on the provider’s website.

2. Order in process: If the buyer does not cancel the order, it is put into further processing after the provider reviews it, checks the availability of the ordered items and confirms the order or rejects it for a reason. The provider may contact the buyer by telephone in order to verify the data or ensure the punctuality of the delivery. The contract for the purchase of ordered items is at this stage irrevocably concluded between the buyer and the provider.

3. Items dispatched: The provider prepares the items, dispatches them and notifies the buyer by e-mail within the agreed time.

The right to withdraw from purchase and return the items

Within the period of 14 days, the buyer has the right to notify the provider of returning the purchased items without having to specify the reason in accordance with the Consumer Protection Act (ZVPot). The items must be returned within 30 days after issuing the return notification.

The withdraw option is there so that you can unpack the item, inspect it and, if it’s not to your liking or expectations, withdraw from the purchase. These recommendations do not apply if the item is defective or non-functional at the time of purchase – in this case, you file a claim.

The returned items must be undamaged, in their original packaging and unchanged in quantity, otherwise we will not return the purchase money!!!

For more information, see the page with the Return policy

Warranty

The items are warranted if so stated on the warranty card or receipt. The warranty is valid if the instructions on the warranty card are complied with and the receipt is included. Warranty information is also listed on the item’s presentation page. If the warranty information is missing, the item either does not have a warranty or the information is not known at this time. In the latter case, the buyer can contact the provider, who will give up-to-date information.

For more information, see the page with the Return policy and the page About the products.

Delivery

The provider will deliver the items or carry out the service within the agreed period of time. The contractual partner for delivery is the Post of Slovenia, however, the provider reserves the right to choose an alternative delivery service if this enables a more efficient fulfilment of the order.

For more information, see the page on Delivery.

Personal data protection

The provider undertakes to permanently protect all personal data of the user.
The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, bills) and for other necessary communicative purposes.
The user’s information shall not under any circumstances be divulged to any unauthorised persons.
The users themselves are also responsible for protecting personal data by ensuring the security of their own user names and passwords.

For more information, see the page on Data protection.

Communication

The provider will contact the user by means of remote communication only if the user explicitly doesn’t object to it.

Advertising e-mails will be clearly and unequivocally marked as advertising messages and the sender will be clearly visible. Various discounts, promotions and other marketing strategies will be marked as such and the terms of participation will be clearly defined. The way to unsubscribe from the advertising messages will also be specified.

Discharge from liability

The provider makes every effort to ensure that the information found on their website is consistent and up to date. Nevertheless, the products, their stock and prices may change so rapidly that the provider may not be able to immediately alter the information on the websites. In such cases, the provider will notify the buyer of potential changes and try to agree on a solution that will satisfy both the buyer and the provider.

Product images are for the most part realistic pictures of particular product models, but it is nevertheless necessary that all images are taken as symbolic since they do not guarantee the properties of the product.

Complaints

Claims that are not related to the right to withdraw from purchase, or general complaints can be sent via e-mail to the address prodaja@pocenipc.com. Within five working days, the provider must confirm that they have received the claim or complaint, inform the user how long it will take to process it, and keep them notified of the progress of the process. The provider will make every effort to resolve any potential disputes by mutual consent. If the buyer encounters a problem while making their purchase, they can try following this link for an out-of-court settlement. The provider does not acknowledge any contractor for the out-of-court settlement of consumer disputes.