Request for product return or repair
1. Sending an item to our service centre
We know your time is valuable, so we offer simple options for delivering your device to our service center or in case of a return.
1. Shipping or pick-up via delivery service
If you cannot visit us in person, we can arrange safe remote delivery. The process is simple:
Package preparation: You must include the printed email message you automatically received upon registration in the package.
Costs and delivery method:
Warranty repairs (Free pick-up): We cover the delivery costs! For warranty repairs, we will send a delivery service to your address to safely pick up your package.
Non-warranty repairs and contract withdrawal (within 14 days): The costs of returning or delivering to the service center are borne by the consumer. In this case, send the package at your own expense to the address specified in the message. You can read more information about our return policy on our website: Product returns.
2. Visiting our service centre in Nova Gorica
We look forward to your visit to our service center in Slovenia!
Upon drop-off, we will fill out a service protocol together, which will help our experts detect and resolve the issue more quickly.
We will keep you regularly updated on the progress of the service and any potential specifics, so you are always in the loop and can easily decide on the next steps.
Once the device is repaired and thoroughly tested, we will notify you that it is ready for pick-up.
Quick drop-off: If you only want to do a quick in-person drop-off, you can call us in advance at +386 41 938 792 to arrange the fastest possible handover.
